Answer (A) is correct . Cycle time is the manufacturing time to complete an order. Thus, cycle time is strictly related to internal processes. Profitability is a combination of internal and external considerations. Customer satisfaction and market share are related to how customers perceive a product and how competitors react.
Answer (B) is incorrect because Profitability is a measure that includes external considerations.
Answer (C) is incorrect because Customer satisfaction is a measure that includes external considerations.
Answer (D) is incorrect because Market share is a measure that includes external considerations.
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