The correct answers are: The key areas that a business needs to succeed in, to ensure success overall; Derived from the mission statement and objectives of the organisation.

By monitoring the critical success factors, management ensure that they are on track to succeed in their mission and objectives.

The personal objectives of the strategic management team should mirror the critical success factors of the organisation, but are likely to contain personal objectives such as individual development targets.

The critical success factors may contain some of the financial ratios used by analysts to evaluate the organisation, but there will be other qualitative factors as well.

The critical success factors should drive the information requirements of the organisation - not the other way round!