微信扫一扫
实时资讯全掌握
| Paul Cooper, shipping manager for DFG Distributors, is responsible for managing the staff and all related transportation equipment to fill orders for bakery products from local retailers and deliver the products to those retailers. Which one of the following groups of three performance measures most likely would result in the highest level of goal congruence? A. Labor cost per order; transportation cost per order; number of orders completed per day. B. The percentage of orders filled on time; the percentage of orders filled accurately; average cost to fill and deliver an order. C. Customer satisfaction; elapsed time to complete an order; percentage of orders filled accurately. D. Orders completed per employee per day; employee injuries per hour worked; number of vehicle accidents per year. |