微信扫一扫
实时资讯全掌握
| Total quality management (TQM) is built on a philosophy based on several beliefs. Which of the following is not part of TQM's four major objectives: A. Timely and consistent responses to customer needs. B. Elimination of non-value adding work or processes, which leads to lower costs. C. Enhanced and consistent quality of the product or service. D. A stable and unchanging product or service. |