The correct answer is:

Increased employee satisfaction

and

Increased accident rates

Rationale: Employee satisfaction would not be regarded as a quantifiable benefit - unless it could be correlated directly with figures such as reduced absenteeism and labour turnover (although it would be difficult to relate this specifically to training, as opposed to other effects). Decreased accident rates would normally be expected.

Pitfalls: Watch out for qualifier keywords in the question like 'quantitative' or 'qualitative' (benefits, characteristics). Examiners don't try to trick you - but they do like you to read questions carefully!