B is corrent. The requirement is to identify the perspective that includes employee satisfaction and retention. B is corrent because the learning and growth perspective focuses on performance measures relating to employees, infrastructure, teaming, and capabilities.
A is incorrect because customer perspective focuses on performance in areas that are most critical to the customer.
C is incorrect because the internal business processes perspective focuses on operating effectively and efficiently and includes performance measures on cost, quality, and time for critical processes.
D is incorrect because the financial perspective focuses on return on investment and similar measures.
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