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A company's accounts receivable department processed 33,000 invoices during a 6-month period with a billing error rate of 3%. Each billing error cost $110 to correct. In addition, 15% of contract cancellations during this period were attributed to billing errors, resulting in estimated lost total contribution margins of $75,000 from dissatisfied customers who canceled their contracts. If the number of invoices issued and the costs per billing error remain unchanged, the annual savings available for funding of a quality improvement program to lower the company's billing error rate by 1% (i.e., from 3% to 2%) would be A. $222,600 B. $122,600 C. $267,800 D. $61,300 |