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Differentiation will be less effective as a competitive tool in which of the following situations? (1) The market becomes price sensitive (2) The difference isn't communicated to the customer (3) The cost leader gains a further cost advantage (4) The difference is protected by patent A. (1) and (2) only. B. All of the above. C. (1) only. D. (1), (2) and (4) only. |