The correct answers are: Define the problem carefully; Try to develop options that would result in mutual gain. Look for a wide variety of possible solutions.

Bruce's course would have covered many approaches to resolving problems. The negotiation techniques you should have identified include trying to develop options that would result in mutual gain; defining the problems carefully and looking for a wide variety of possible solutions. Evaluating progress towards objectives and creating a trusting supportive atmosphere in the group will enhance the project team's performance but would not be considered negotiation techniques.