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Answer (A) is correct . A typical balanced scorecard classifies critical success factors and measures into one of four perspectives on the business: ?financial, customer satisfaction, internal business processes, and learning and growth.

Answer (B) is incorrect because Financial performance measures are among the tools used in a typical balanced scorecard.
Answer (C) is incorrect because A typical balanced scorecard contains critical success factors and measures focused on internal business processes.
Answer (D) is incorrect because Employee innovation and learning is one of the perspectives on the business commonly used in a balanced scorecard.