A. Identification of critical success factors is a first step.

B. A benchmark is a standard of performance, and benchmarking is the process of measuring the organization against the products, practices and services of some, but not particularly all, of its most efficient global competitors.

C. The company can use these standards as a target or model for its own operations. This is also called best practices. Through the application of research and sophisticated software analysis tools, companies undertake best practice analysis to cut costs, boost output, and achieve their strategic business goals and objectives.

D. Team members should be from different areas of the business and have different skills.