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CSG is a manufacturing organisation, which makes use of a complex computerised production system. The chief engineer, who has been in the role for 6 years has built up considerable experience, and can often intuitively guess where the problem may lie. When he is on duty, faults are fixed relatively quickly, and CSG would like to make this knowledge available to all engineering staff. Which is the best system to use? A. Intranet. B. Database. C. Workflow system. D. Expert system. |